Sierra Truck & Van at 225 Lopes Road, Fairfield, California.

Just had a lumber rack installed on my work truck, basic rack basic install. I was the first person there so I figured this would be a quick turn around. Well 1.5hrs later I finally get my truck, I’m running late at this point and had expressed that with the folks here. Turns out they didn’t care as they delayed me an additional 15 minutes by blocking me in with a delivery truck instead of being courteous and letting me pass. 2.0hrs wasted of my life on a crappy customer service experience. I went here because they had what I needed in stock, I will never take any of my company vehichles to this place again even if it means waiting 2 weeks to get what I need from another vendor.

Great experience with knowledgeable and courteous staff. Impressed by how quickly I was greeted at the counter by employees each time I went in, and noticed similar courtesy with other customers. Tim was very thorough with product info and insuring the order was processed properly. Installation of my camper shell was completed sooner than the estimated time.